Effective Date: April 24, 2025
At Top Level Foundation Repair, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you interact with our website or request our services across Texas, including Dallas, Frisco, Plano, and the greater DFW metro area.
1. Information We Collect
We collect information from you when you:
- Fill out a form on our website (such as request a free estimate or contact form)
- Call or email us directly
- Use our services or engage with our customer support team
Types of information we collect:
- Personal Information: Name, phone number, email address, service address
- Property Details: Type of foundation, issues reported, inspection data, and repair history
- Technical Data: IP address, browser type, pages visited, and time spent on site (via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide accurate estimates
- Schedule on-site inspections or services
- Deliver customer support and warranty services
- Improve our website and user experience
- Send service updates, appointment reminders, or relevant promotions (you may opt out at any time)
We do not sell, rent, or trade your personal data to third parties.
3. Sharing Your Information
We only share your information when necessary to provide our services or comply with the law:
- Service Partners & Technicians: When coordinating inspections, repairs, or follow-up services
- Marketing Platforms: To manage digital campaigns through secure, third-party platforms like Google Ads or Facebook (data shared is minimal and anonymized where possible)
- Legal Compliance: When required by law or in response to legal processes
4. Your Data Choices & Rights
You have control over your data. You may:
- Request to access or update your personal information
- Ask us to delete your data, where legally permitted
- Opt out of promotional communications via unsubscribe links or by contacting us
To exercise your rights, contact us at tlfrepairs.ryan@gmail.com or call (888) 886-6324.
5. How We Protect Your Information
We use industry-standard security practices to safeguard your information, including:
- SSL encryption across our website
- Restricted access to customer data
- Routine website security audits
Although no system is completely secure, we work hard to protect your data and limit exposure to unauthorized access.
6. Cookies and Tracking Technologies
Our site uses cookies to improve functionality and analyze traffic. You can control cookie settings in your browser. Third-party analytics tools (like Google Analytics) may also be used to gather aggregated data about site performance and user engagement.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we will delete it immediately.
8. Changes to This Policy
We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
9. Contact Us
For questions or concerns about this Privacy Policy or your data, please contact us:
Top Level Foundation Repair
7548 Preston Rd, Suite 141
Frisco, TX 75034
📞 (888) 886-6324
📧 tlfrepairs.ryan@gmail.com
🌐 https://toplevelfoundationrepair.com